We guarantee that every complaint receives a sincere apology card. Save time while increasing customer retention and loyalty.

If it’s your organization’s policy to call all complaints, then this is a great touch to bring the customer back, because a few days after the call, they receive a nice apology card in the mail.

If someone “forgets” to call a customer, we don’t forget! The customer still receives a nice apology card and an otherwise VERY angry customer (who now complained and did not receive a call) potentially comes back after receiving a kind apology.

No need to call all customers. Some don’t even want to be called.

When things get hectic, customer follow up may get dropped. No worries with the Reply program.

Offers inside the card (ie. “present for 2 free orders of fries) can be customized to each situation, instead of the generic cards you may have printed in bulk already (BOG’s)